Legal
Refund Policy
Credits come back on their own when paid work fails. Money refunds are reviewed one by one — this page says how to ask.
In plain terms
Credits for work that fails or is blocked return to your balance on their own — usually within a minute, without you having to ask. Payments for packs and subscriptions are reviewed case by case.
A summary for reading — the numbered sections below are the document.
Credits come back automatically when work fails
You are charged only for work that actually completes. If a paid action fails or is blocked, the credits it used return to your balance on their own — usually within a minute, and without you having to ask. Retrying never charges twice for the same request.
Refunds on packs and subscriptions
Payments for credit packs and subscriptions are reviewed case by case. Write to us with what happened and we will look at the purchase, the credits used and the circumstances, and reply with a decision — typically within one business day. Cancelling a subscription is always available from your account and takes effect at the end of the period you have already paid for; it does not by itself trigger a refund.
How to ask
Email support@qcrao.com from the address on your account and include the order number from your receipt. Approved refunds go back to the original payment method through Stripe and usually appear within 5–10 business days, depending on your bank.
Include in your email
The account email — write from it, not about it
The order number from your Stripe receipt
What happened, and a link or screenshot if there is one
Exceptions
Fees are not refundable where an account is closed for a breach of the Terms of Service. Signup credits, promotional credits and bonus credits carry no cash value.
Charged for something that did not work?
Send the order number — we usually reply within one business day.